DELIVERY & RETURN
EXTRACT FROM OUR TERMS & CONDITIONS
Article 8 – Delivery
8.1. Place of Delivery
Delivery is available worldwide.
The products are sent to the shipping address specified by the Customer during the ordering process.
NINN APOULADAKI will send an email to the Customer confirming that the package has been shipped.
The Customer will also have access to this information under “My Account” in their online account.
8.2. Delivery Times
Delivery times are listed on the website’s home page and on each product description page.
Delivery times start when we send your order, it will not take more than 5 days.
Orders are prepared & sent on mondays and tuesdays.
8.3. Shipping Fees
The Customer can choose between the following delivery methods:
– Regular French Post LA POSTE (with tracking number / no insurance) : you can track your item until its delivery but no insurance is taken in case of damage or loss.
– Collissimo EXPRESS (with tracking number & insurance up to 200€) : faster and more secure, your item is secured up to 200€ in case of damage or loss, you can track your item and it will be delivered to you only with a personal signature. Insurance cost is already incuded in the price.
The shipping fees are as follows:
|Country - zone||Indicative delivery time||Indicative delivery time||Shipping for Masks||Shipping||Shipping|
|Regular Postal French Cie||with Colissimo Expert||(until 4 units)||for less than 1 kg||for 1 to 2 kg|
|France, Monaco, Andorra||3 to 4 days||48h||€ 5-13||€ 13||€ 15|
|Overseas, European Union, Switzerland||5 to 9 days||3 to 4 days||€ 8-18||€ 17||€ 22|
|Countries of Eastern Europe (Non-EU), North Africa, Norway||5 to 9 days||4 to 8 days||€ 8-18||€ 21||€ 28|
|Africa except Maghreb, Canada, United States, Middle East||5 to 9 days||5 to 8 days||€ 11-22||€ 35||€ 42|
|Other destinations||10 to 15 days||6 to 9 days||€ 11-30||€ 45||€ 54|
It is the Customer’s responsibility to check the package on arrival and to make any remarks or complaints they deem justified, or to refuse the package if it appears that it has been opened or damaged. In such case, the Customer must address their remarks and complaints to the carrier within three (3) business days of the delivery by registered post with acknowledgment of receipt. The Customer shall send a copy of this letter to NINN APOULADAKI as soon as possible.
8.5. Delivery Delay
If the product is not delivered within the time specified in the order, the Customer must send a registered letter with acknowledgment of receipt or in writing on another durable medium to NINN APOULADAKI requesting that the delivery be made, or the service be provided within a reasonable additional time frame.
If the delivery is not made despite the Customer’s demand letter, the Customer has the right to rescind the contract by sending a registered letter with acknowledgment of receipt or in writing on a durable medium.
The contract will then be considered canceled at the date of receipt of that letter, unless NINN APOULADAKI did not act in the meantime.
If the contract is canceled, NINN APOULADAKI shall refund the Customer of all amounts paid within a maximum of fourteen (14) days from the date of cancellation.
Article 12 – Right of Withdrawal
12.1. Right of Withdrawal
Pursuant to Article L.121-21 of the French Consumer Code, the Customer has, as a matter of principle, the right to return any clothes, illustrations, or paper masks, as long as they have not been unsealed, and any wallpaper, as long as it is returned in its packaging, in good condition and without glue, to NINN APOULADAKI or a person designated by the latter, without undue delay, and at the latest within fourteen (14) days of communicating their decision to withdraw, unless NINN APOULADAKI has not offered to collect the product.
If the paper mask is unsealed, the right of withdrawal shall not apply pursuant to Article L.121-21-8 (5) of the French Consumer Code, which states that “the right of withdrawal may only be exercised for contracts: 5. of supply of products which were unsealed by the consumer after delivery and which cannot be returned for hygiene or health protection reasons.”
12.2. Withdrawal Period
The withdrawal period is fourteen (14) days from the reception (physical possession) of the products by the Customer or a third party designated by the latter, other than the carrier.
If the Customer order includes several products that are delivered separately, the withdrawal period is fourteen (14) days from the day of reception by the Customer or a third party designated by the latter, other than the carrier, of the last product.
12.3. Notification of the Decision to Withdraw
Before returning the product, the Customer must give notice of their intention to withdraw by email at the following address and include the order number: firstname.lastname@example.org
12.4. Return of the Product
The Customer must return the product no later than fourteen (14) days of the communication of their decision to withdraw and indicate the order number in the mail or the package.
The Customer must return the product(s) to the following address:
11, rue de la Croix
The product must be returned according to NINN APOULADAKI’s instructions and in particular, must include all delivered accessories.
Products must be returned in good condition, unused and in their original packaging (including labels for textiles).
If the Customer exercises their right of withdrawal, NINN APOULADAKI shall refund the customer within fourteen (14) days of receipt of the product, or of the product ship date given proof by the Customer. Proof must be interpreted as any means which can unquestionably prove the product was shipped to NINN APOULADAKI.
The Customer shall be refunded for the price paid with the exception of return costs which are to be borne by the Customer.
NINN APOULADAKI will issue the refund using the same means of payment used by the Customer, unless the Customer specifically requests a different payment method. In any event, regardless of the means of payment used, this will not result in any extra charges to the Customer.
Translated by Lingenius